Forwarded emails not forwarding (Plesk)

I came across an issue with a customer not being able to forward emails for root@hostname and postmaster@hostname, even after setting it up in Plesk and also trying it manually via the command line.

One of the errors showing in qmails error logs was the following:


I found that the following files were blank:


After adding an email address to these, emails forwarded without issue.

# cat /var/qmail/alias/.qmail-root

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